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Jobs at Familylinks Inc.

Director of Program Quality and Compliance

Location: Pittsburgh, PA

Type: Full Time

Min. Experience: Executive

Familylinks is an Equal Opportunity Employer and Provider

The Director of Program Quality and Compliance is responsible for strategic leadership, development, and oversight of programs and agency-wide functions.  The focus of this position is to develop quality management systems along with the review of outcomes and strategies.

 The Director of Program Quality and Compliance is responsible for the management and oversight for agency wide Council on Accreditation standards implementation and re-accreditation. The Director of Program Quality and Compliance is the agency Privacy Officer as well as the Compliance Officer, and is responsible for the supervision of the Intake Department.

Position Qualifications and Requirements:

A Master’s degree in a human services field with a minimum of 5 – 7 years progressively responsible and documented experiences in a leadership capacity.
Demonstrated abilities and experiences with interpreting outcomes, significant analytic skills, strategic planning, and delivering consultation and training to human service organizations and/or diverse consumer/client groups is required for the position
Proven track record of success as a key member of senior management.
Business office management of physician offices preferred
COA implementation experience required.

The Director of Program Quality and Compliance must have the ability to provide best practices to the organization and staff.

Skilled with MS Word, Excel, PowerPoint, and Publisher programs.

Strong creativity, flexibility, and ability to organize and perform multiple tasks within the same time frame.

Supervisory experiences required.
Presentation skills along with professional behaviors, attitude and appearance.
Strong computer skills including the ability to translate data and information.
Excellent written and verbal skills.
Self-directed, flexible with strong problem-solving abilities.
Support the organization’s mission along with sensitivity of cultural and workplace harmony.

Essential Duties and Responsibilities:

Oversees the Council on Accreditation’s standards implementation and processes among all service programs and operational departments including staff communications.
Oversees the reaccreditations process with Council on Accreditation to maintain full accreditation for Familylinks.
Oversees the annual licensing process for Familylinks, state licensed programs and is responsible for submitting all state required applications, etc. that are required for re-licensure.
Oversees program contracts with Department of Human Services and is the lead contact for MPER (Master Provider Enterprise Repository).
Develops and implements processes for performance and outcome measures for Familylinks’ services, operations, and fiscal departments in compliance with external licensing entities, accreditation standards, and best practice research.
Analysis of outcomes including interpreting results and forecasting program opportunities for the organization’s future.
Serves as Familylinks’ HIPAA Privacy Officer and is responsible for the development, implementation, and maintenance of agency HIPAA policy and procedures as well as HIPAA training for agency staff.
Serves as Familylinks’ Compliance Officer as is responsible for the development, implementation, and maintenance of Familylinks’ compliance plan, and compliance policy and procedures as well as compliance training for agency staff.
Responsible for tracking and responding consumer grievances including the Department of Human Services Director Action Line.

Serves as the point person for all agency “whistle blower” Compliance Line complaints, and is the lead for all Compliance Line, HIPAA, and fraud, waste and abuse investigations.

Partners with the CEO, COO and Leadership Team to establish a plan to build capacity and meet census goals within Familylinks’ current programs.
Communication to all program management as to census shortfalls along with planning for building up the census.
Researches and educates all staff including Directors and Managers as to current best practices.
Develops working relationships with program directors to improve current services and generate new ideas regarding future programming in accordance with the mission.
Interfaces with external agencies on a regular basis to build strong communication links to educate and promote Familylinks’ successes and challenges in programming services. 
Identifies gaps in Familylinks’ services; researches and identifies potential new services that “fit” programmatically and fiscally into Familylinks’ culture and image and mission.
Networks and develops relationships in the community beneficial to Familylinks’ culture and direction.
Oversight, scheduling, supervision and training for the Intake Department.
Attendance at all meetings, supervisions and trainings as required.

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