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Jobs at Familylinks Inc.


Location: Pittsburgh, PA

Type: Full Time

Min. Experience: Entry Level

Familylinks is an Equal Opportunity Employer and Provider

Job Summary

The Receptionist provides a critical service to supporting Familylinks. The Receptionist is the first point of contact by greeting visitors and answering and routing incoming telephone calls.  Secondary duties include day-to-day support utilizing clerical, secretarial and administrative skills to the various components of Familylinks.

Hourly Rate:  $10.00

Location:  Banksville Road, Dormont

Responsibilities and Duties

  • Answer multi-line phone in a professional and pleasant manner, screen and correctly direct calls to the appropriate staff.
  • Answer visitor inquiries about Familylinks and provide basic information as to services and programs.
  • Greet visitors and notify staff as people arrive for appointments.
  • Request and collect co-payments from identified clients in a client sensitive manner if working in a site with outpatient services.
  • Distribute and collect ERS equipment to appropriate staff.
  • Maintain neat and organized appearance of the lobby and Front Desk area.
  • Monitor visitor/staff sign-in book.
  • Secure office building at end of business day.
  • Assist in daily mail, shipping and receiving routines.
  • Reserve agency vehicles and calling bridge for staff.
  • Perform clerical duties as requested.
  • Monitor parking lots and smoking areas for violations of Familylinks policies.
  • Utilize the Front Desk Expectations as a guide for professional duties.
  • Attend all trainings, supervisions and meetings as requested.

Qualifications and Skills

  • A minimum of a High School or GED diploma is required with two or more years of clerical experience.
  • The Receptionist must demonstrate the ability to interact with staff, any of our guests, and clients in a pleasant, professional manner along with the ability to compose and formulate professional looking documents, letters, etc. 
  • The Receptionist must be able to use standard office equipment and demonstrate the ability to prioritize and balance receptionist responsibilities with clerical support.
  • Planning and time management along with solid organizational skills.
  • Management of work processes along with strong computer and clerical support skills especially with typing and filing duties.
  • Solid customer services skills.
  • Ability to maintain confidential information within HIPAA guidelines and organizational policies.
  • Ability to deal with change, perform and prioritize multiple functions and tasks.
  • Use financial and other resources efficiently and effectively.
  • Support the organization’s mission along with sensitivity of cultural and workplace harmony.

Familylinks is an Equal Opportunity Employer and Provider






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